Cancellations: 

We are trying our best to deliver all the products at the earliest. 

If you wish to cancel your order for any reason, you must notify us by email. If the product is not prepared we are happy to process your refund. However, since all products are made to order and we do not produce in bulk, no cancellation will be accepted once the product is ready. 

A refund will be made and processed after confirmation of cancellation when met the above criteria.  

Damaged/ Incorrect Orders: 

We do hope that you will be pleased with your purchase. However, if upon delivery the products are damaged, different from the one you have ordered (different flavor), or incomplete (if something is missed out) when you receive it, please notify us immediately for investigation by sending an email at sales@afdesserts.com if found to be the case, we will either the ship the products or credit your purchase in the form of your original payment method.  

We will not be liable to you in respect of any complaint concerning any aspect of the received products which is not raised by you within 24 hours of delivery by us. Any extra information requested by our Customer Care team, that is required to substantiate a complaint, must be sent within 48 hours from the reporting of the issue. 

Subject to our report on the claimed damage and the Terms and Conditions, we will offer you a gesture of good will, or either part or full credit for the price you paid as refund for the damaged/incorrect products together with the delivery charge.